Refund policy
At Matria, we aim to provide high-quality, handcrafted jewelry and an excellent customer experience. If you're not fully satisfied with your purchase, we're here to help!
Returns
- Damage or defective pieces - Process for Returns:
- If your item arrives damaged or defective, please contact us at matria.aus@gmail.com within 7 days of delivery, providing photos of the issue.
- We will provide a replacement or a full refund, including the shipping costs.
2. Change of Mind - Eligibility for Returns :
- Items must be returned within 15 days of receipt.
- Products must be undamaged, and in their original packaging.
- Custom-made or personalized items are non-refundable unless they arrive damaged or defective.
- Customers are responsible for return shipping costs.
3. Non-Returnable Items:
- Gift cards
- Sale items
Refunds
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Refund Approval:
- Once we receive your returned item, we will notify you of the status.
- Approved refunds will be processed to your original payment method within 1-4 business days.
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Exchanges:
- Exchanges are only available for defective or damaged items.
We value your trust and are here to assist with any concerns. Thank you for supporting our small business!